Delivery & Returns
At Great Furniture for Less, we specialize in providing customers with great products, affordable prices and excellent customer service every step of the way.
We offer same day delivery and furniture assembly in the Phoenix metro area only.
Our experts are ready to help.
Return & Exchange Policy
All sales made at our showroom or online are final. Delivery fees are also not refundable.
General Damage and Defect Policy:
We only carry well packaged products; however, shipping damages are always possible. In most cases an item can be easily replaced by calling us at 602-419-8751.
DO NOT REFUSE DAMAGED ITEMS!
Keep damaged items at your home rather than refuse them until the situation is rectified. As long as your delivery receipt is signed as "damaged" you are not accepting fault on a delivery by accepting it. If your item appears to be damaged, please follow the instructions below:
Write "Packaging Damaged" on the delivery ticket. Ensure you mark "yes" in the box asking about damage to the packaging.
*Inspect all items before you sign for them. If you sign for an item and then later find that it is damaged we cannot send a replacement as we will be unable to file a claim.*
It is important that you contact us within 48 hours of delivery, as freight claims need to be filed within that time frame. Notification of damage after 48 hours of delivery may cause you to be subject to further fees for replacement.
If your package appears even slightly damaged, write "Package Damaged" when you sign for delivery and check the boxes stating it was damaged during delivery. This will allow us to prove damage to the shipping company. Failure to write this on the delivery ticket may affect your ability to receive a return or replacement.
By signing the proof of delivery form, you understand that any claim for damages will be denied if you have not completed the checklist and fully described notations to the product and/or its packaging.
DO NOT THROW AWAY THE BOX OR THE PRODUCT IF ANY ITEMS ARE DAMAGED! In order for us to send a replacement for a damaged item we will need digital photos of the damage sent to us via e-mail.
Pease contact us at 602-419-8751 to request replacement parts.
Great Furniture for Less reserves the right to authorize repair/restoration of items by a furniture professional for any damaged part to have it returned to its brand new condition and/or provide replacement parts or replacement items.